WHAT IS THE RETURN POLICY?

You can exchange or refund your order within 14 days as long as it has NOT been tampered with, worn or removed from it's security sealed packaging.

Flixy halo hair extensions are specially packaged and sealed to identify if the extensions have been taken out of the packaging. Do not open, tamper with, or remove the silver security seal if you want an exchange or return. The security seal must be intact and extensions must be in all of their original packaging.

We provide a tester track in the same length and colour as the Flixy halo extension so you see if the colour you have ordered is a match. The tester piece must be returned. Your return/exchange will not be accepted if the tester piece is missing. The tester piece may not be dyed, cut or altered in any way in order to still receive a refund for the extensions or a colour exchange.

All returned items are inspected to see if they qualify for a return. Opened merchandise will not be refunded.

ARE RETURNS FREE?

Shipping costs incurred for returning item/s to Flixy Hair for an exchange or refund are not covered or reimbursed by us.

HOW DO I ORGANISE A RETURN OR EXCHANGE?

Simply email info@flixyhair.com within 14 Days of receiving your package. We will then issue you a Return Merchandise Authorisation (RMA) number and our return address.

Please note we are unable to be held liable for the loss of your hair extensions being returned. We recommend using a registered and insured postal service to return goods, and keeping a record of the tracking details. 

WHERE DO I SEND MY RETURN TO?

We will provide you with the full address of our returns warehouse when we allocate your RMA number to you.

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return.

If you're exchanging a colour, we will send your new package out and email you a new tracking number.

If you're returning your order, we will refund you through the same method you used to pay and email you once complete.